I was quite surprised with the low ratings. However, this was my first purchase buying Display Cabinet. The site was easy to search for what I needed and provided much information on the Display Cabinet. I loved how I was able to order Display Cabinet before placing my orderand it didn't take long to receive. I plan to order from site again since my credit card has offer rewards. They work hard to make things right, I am very articular about things and if I am not happy with an item I buy online I expect the same service as I would get from a local store. If you call customer service you will be satisfied with results every time.